Service & UX Designer with 4+ years of experience across healthcare, banking, insurance, and shipping. Curious by nature, detail driven by habit, and genuinely fascinated by why some experiences stay with people long after they happen.
I bring structure to ambiguity and a strong belief that the best solutions come from truly understanding the people you are designing for.
BANKING & FINANCE
How users navigate Banking Products
Led comprehensive usability testing to understand users' navigational patterns and unmet needs.
HEALTHCARE
Designing a safe and scalable Home-Treatment Service for MS patients
A future-state service blueprint that enables safe, connected, and scalable home treatment for Multiple Sclerosis patients.
BANKING & FINANCE
Rebranding a live banking portal through Design System Mapping
Redesigning active components from a design system through structured mapping and incremental UI updates.
cOMMERCIAL SHIPPING
Digitizing a ferry loyalty program into a Self-Service Experience
A clear and accessible platform that empowers passengers to manage loyalty benefits independently.
INSURANCE
Transforming an insurance agent policy management platform
Currently leading the transformation of a centralized portal supporting complex user flows and business needs.
ARCHITECTURE
Freelance website for an Architecture firm
Solo work covering UX, content, development, and bug fixing.
BANKING & FINANCE
Digital Tools for online banking
Designed small-scale utilities used across customer journeys.
INSURANCE
Usability Research for insurance workflows
Tested workflows to identify usability issues and risks moving forward.
stamatis.zervakakis@gmail.com